Shipping & Returns
Shipping & Returns


Our garden outdoor teak furniture line, Parke Teak™, is warranted for one-year against structural failure and against wood rot and insect infestation, provided the furniture is assembled correctly and is subjected to normal use. Structural failure after incorrect assembly, variations in wood color due to weathering, roughness, and non-structural cracks or splits are not warranted. Park Bench Teak and Garden will not be liable for failure caused by abuse, neglect, or the application of paint or polyurethane.

If any item covered under this warranty is defective, a replacement part, component or a new item will be exchanged for the defective part(s). Defects are defined as any imperfection in workmanship and material which will impair the normal use of the product. This warranty does not cover damage resulting from accident, alteration, misuse, tampering, negligence or abuse, acts of nature, improper assembly or maintenance, normal weathering or wear which includes any checking (non structural cracks) in the wood.

Other Manufacturers Warranty
All items not manufactured by us and sold through Park Bench Teak and Garden, including
Park Bench Designs synthetic woven furniture, cushions, umbrellas and care products are warranted by the individual manufacturer and are solely responsible for any claims/damages. Park Bench Teak and Garden is not responsible or does not claim to be responsible for any of these products.


Online Purchases
Park Bench Teak and Garden maintains an extensive in-stock inventory. All online purchases will be processed immediately and all in-stock orders are shipped out within five business days of order. Items ordered online can be picked up at our showroom and shipping costs will be waived (waiver feature is available at shopping cart check out), free shipping or no shipping cost apply. If an item is back ordered, we will notify you of any shipping delays over two weeks.

Showroom Purchases
All items purchased from our showroom are available for immediate pick up or next day pickup if not available from our showroom inventory. Showroom purchases also receive our White Glove Service which includes FREE ASSEMBLY for items picked up at our showroom. Showroom sales are final.

Local Delivery
Immediate delivery is available for all showroom purchases made to local destinations within a limited area surrounding San Rafael, California, Marin County, California, known as the Greater San Francisco Bay Area. Delivery rates are based on curbside delivery, time, weight and distance traveled. All special placement and other requests considered at additional fees. Please notify us of any special circumstances such as stairs, limited driveways or narrow entrances.


Most of our garden outdoor teak furniture items will arrive in a flat box in sub-assembled form, except for folding chairs, tables and where otherwise noted. All necessary hardware and assembly instructions are provided for quick and easy assembly of your garden outdoor teak furniture.

Shipping Rates
Shipping charges apply to most of our online purchases. Most shipping costs are shipped for less than the actual shipping cost. Park Bench Teak and Garden will ship to anywhere in the USA. For shipments to Hawaii or Alaska contact us for a shipping quote.

Delivery Methods
Every order is personally handled by our knowledgeable staff to determine the best method of shipment for safe and efficient delivery of your order. Deliveries are either shipped Federal Express ground (small packages, under 70 lbs) or freight (large orders, 150 lbs). All freight shipments are delivered curbside. Additional services include lift gate fees or in-house delivery. These services are available at additional costs. Please notify us of any additional delivery service requests. Normal delivery time is 3 to 10 business days from receipt of your order for all in-stock items. 

Email Notification & Tracking
Ground Email Notification: Once your order has been processed and assigned a delivery schedule, you will immediately receive an email notification with the tracking number and shipment method for your order. Go to www.fedex.com/tracking and input your tracking number to follow your shipment's progress and estimated delivery date. Please allow up to a couple of days for Federal Express to scan your shipment into their system to activate your tracking number.
Freight Email Notification: Once your order has been received, processed, packaged for shipment and received by a  freight carrier at our origin we will then send you an email notification. We will email you with the freight company's website and pro tracking number for you to follow your shipments progress and estimated delivery date.

Arrival of Shipment
You do not need to be present to sign for delivery if your order, or part of your order, is shipped Federal Express ground.
Freight: On all freight deliveries you must be present to sign for the order. The freight company will notify you by telephone prior to delivery and arrange for an approximate delivery time, usually within a four hour period of time. Our staff will include your pre-delivery contact phone number and delivery address on the freight bill of lading.

Inspection of Shipment
Our products are well-packaged to withstand damage during shipping. Thoroughly inspect all sides of each package before signing for delivery. Thoroughly inspect all component parts before assembling any furniture. Park Bench Teak and Garden will not be responsible if you assemble an item with a damaged component part. If an item appears damaged or parts are missing, please contact us immediately.

Ground Inspection
Upon inspection, if you discover that the packaging is damaged, please open the package and inspect the contents. In many cases, only the packaging is damaged and contents are just fine. If the packaging is not damaged, but you find that the product inside is damaged or defective, save the packaging materials and contact us immediately for a resolution. For all ground deliveries you must inspect your items within 48 hours.

Freight Inspection
Upon arrival, take time to inspect the paperwork is accurate (correct quantity and type of item(s) have been delivered) and that the shipment is free from any damage or defect. For freight deliveries it is safest to inspect for both visible damage and concealed damage at time of delivery to minimize your risk of loss for reimbursement.

Freight Visible Damage:
All copies of the freight bill or way bill must note any damage and be signed by the driver and consignee. It is imperative that you make a report of any damage or defect immediately upon delivery by noting the problem on the shipping company's Bill of Lading. We are unable to accept responsibility for any shipping damage that has not been noted on the Bill of Lading and has not been reported within 48 hours of delivery.

Freight Concealed Damage (if not detected at delivery):
     1.  Call the freight carrier immediately and request inspection
     2.  Retain copy of inspection report 
     3.  Keep carton and packaging 
     4.  Do not remove from premise before inspection is made


Refund Goods
Park Bench Teak and Garden offers a 30 day money back guarantee on all Park Bench Teak and Garden online purchases, except for all teak care products, all cushions and all umbrellas purchased online. All actual incurred outbound shipping costs and all transaction processing fees (both sales and return transaction fees) incurred by Park Bench Teak and Garden will be deducted form the return purchase price amounts. All showroom purchases are final and non-refundable.

Return Rules
Sales returned for a refund, store credit, or exchange are at the store owner's discretion and must receive prior authorized approval. The return shipment (inbound shipment to
Park Bench Teak and Garden) is at the purchaser's responsibility and expense. All returned items must be returned in its unassembled, original and new condition or will be refused and returned to the buyers at the buyers expense. For all Park Bench Teak and Garden authorized returns, you are responsible for re-packing any item(s) safely in their original packaging, including all of the accompanying, instructions, hardware, and other materials with the return shipment. Do not assemble the furniture. Any alterations made to the product after delivery will be refused.

Restocking Fee
For showroom purchases, if authorized and approved, a restocking fee of up to 20% will be charged. On all showroom returns, you will also be responsible for all transaction charges, freight and packaging charges to and from your location for returns not as a result of our error.

Return Damaged Goods
In the event that your order arrives damaged, contact us immediately. You will be given authorization to return the item(s) and we will inform you of the return procedures. All damaged items must be reported to us within twenty four hours of receipt of goods.
Item(s) not received due to damage in-transit will be shipped a replacement item(s) at no additional charge. Please inform us of any orders not received within the estimated delivery date. No cancellations for these initial orders will be accepted.
Never send a product back to Park Bench Teak and Garden Furniture without an assigned authorization. If an item is sent back without prior authorization the shipment will be refused and any additional costs will be your responsibility.